亚马逊差评回复客户邮件道歉信模板（亚马逊售后邮件回复模板）

很多亚马逊新手卖家都对于撰写回复客户移除亚马逊差评 的邮件感到十分烦恼，这次我们特别以 实例来说明，并附上回复亚马逊客户差评邮件模板 ，让更多的新手卖家作为参考，并且设计出自己最适合的电邮模板。当然，旧的卖家也可以考虑修正，模板并不是一个模板通用到底，而是依照实际碰到的状况来做修正的！

亚马逊回复差评的注意事项

1、快速：正面你很正视这个问题。

2、’介绍自己：让客户知道你是谁。Kris在实际运营中会回复各种各样的邮件，但是对不同邮件内容，我的“介绍”就不一样。如果是售后，我就说我是售后经理。如果咨询问题，我就是销售经理。如果严重纠纷，我就是CEO.

3、感谢客户留言：无论好评差评，客户愿意花时间留下评论，这么对你的产品产生强烈的感觉，你应该“thanks so much for taking the time to write”。

4、不要模板回复：意思是不要让客户知道你是模板回复。这样让人很不爽。

5、了解道歉的区别：“I Apologize” 和“I am Sorry”是有区别的，不能乱用。“I Apologize”是你承认了错误而担责。“I am Sorry”是表示你同情客户，但是并不认为是公司的错。

6、保持简介：1. 大多数人会忽略阅读较长的回复。2. 较长的回复反而表明你的绝望或防御。3.根本不需要冗长的解释

道歉信模板

版本1：

Thank you for your review, Tyeisha. We're sorry to hear that you were disappointed with the comfort of the yooopaaa bed. The memory foam layer is 2 inches thick as described on our website, and we're sorry if it appeared otherwise to you when you received the product. Our beds are designed to be durable and long-lasting, and we appreciate your feedback as it helps us improve our products.

版本2：

Hello Tyeisha,

I'm sorry to hear that you were disappointed with your purchase of the yooopaaa Memory Foam Bed. We strive to offer our customers high quality products and excellent customer service, and it sounds as though we did not meet your expectations in this case. I would absolutely like to help you resolve this issue. Please contact me at your earliest convenience so that we may discuss a resolution.

版本3：

Hi Tyeisha,

Thank you for your review of the yooopaaa Memory Foam Dog Bed. We're sorry to hear that you were disappointed with the comfort and quality of this product. Our beds are designed to provide plenty of support and comfort for dogs of all sizes, but we understand that some pets may prefer a softer surface. If you're not satisfied with your purchase, please feel free to reach out to our customer service team for assistance. We'd be happy to help you find a bed that better meets your needs and expectations.

Thank you for choosing yooopaaa, and we hope your pup enjoys their new bed!